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Refund Policy

RIGHT OF WITHDRAWAL

According to Article L.121-20 of the Consumer Code, every consumer has a 14-day period to exercise their right of withdrawal without having to provide reasons or pay penalties, except for return shipping costs.

This period is extended until the first working day if it expires on a Saturday, Sunday, or public holiday.

Products must be returned in their original packaging and condition, along with the order number.

WARRANTIES AND AFTER-SALES SERVICE

All products sold on the website come with the legal warranty of conformity (L211-4 of the Consumer Code), allowing the User to return defective or non-conforming products.

  • Article L211-4 of the Consumer Code: The seller is obliged to deliver a product that conforms to the agreement as it existed at the time of delivery.

For any non-conforming product, you can contact us at the following address to find a solution: zaizcorp@yahoo.com.

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